Frequently Asked Questions
Dedicated servers & Colocation
How long have you been in the market?
Ehost IDC has been offering hosting services since 2004.
Where are your Data Centers located?
Our Data Centers are located in South Korea (Seoul), Japan(Tokyo, Sendai, Hong Kong, Malaysia (Kuala Lumpur) and Russia (Moscow)
Are you a reseller?
We are not resellers of our services in Korea and Japan.
How can I pay for the servers?
By default all payments are done through Paypal, however you can apply to our Sales Team to make payments via credit card.
Do you offer discounts for advance payments?
Yes, we do offer discounts for advance payments in Reseller.
Do you offer a Control Panel?
We do not provide control to the servers, but customers can check the status of their servers in the client area.
What happens if I don’t renew the server?
Your server will be suspended and terminated 3 (three) days after unpaid invoice’s due date.
If I cancel my server, will I get a refund?
Yes, but only in the situation when we cannot deliver the server with the ordered specification.
Do you have any affiliate programs?
Yes, we have affiliate programs for our resellers
Do you sell domains?
Yes, we are officially certified local vendor of *.kr domains.
What is the advantage of server hosting in Korea or Japan?
The advantage of server hosting in Korea and Japan is a relatively fast support as well as a fast direct connection with low latency to any other Asian countries especially to China. To host in Korea or Japan, you d
What brand of servers do you have?
Ehost IDC provides only the utmost quality of Dell and Supermicro servers.
What OS do you install?
We install latest versions of Windows and Linux depending on customer’s requests
Can I get a custom configuration of my server?
Yes, please contact our Sales Team to receive a quotation for a custom configuration of your server.
How long does it take for my server to be ready?
The servers will be installed within 4 hours after an order is placed. A ticket notifying you of the server information will be sent to you by our support team.
Can my server be upgraded afterwards?
Yes, server upgrades are available through your client area at an extra cost.
Do you offer DDOS protection?
Yes we offer paid DDOS protection.
Will you inform me about DDOS attack?
Yes, we will send you this information to your e-mail as soon as possible.
What do you do when DDOS attacks my server?
We will null route your server's IP for 24 hours (if it is 1st attack) or 72 hours (if it is 2nd attack). We will terminate your server after 3rd attack if you don't buy the DDOS protection.
Do you unblock IP automatically after DDOS attack?
No, once the IP is null-routed, you have got to send us a ticket with request to unblock relevant IP (after 24 / 72 hours after DDOS 1st / 2nd attack)
Can I send you my own equipment to install?
We accept equipment for clients in South Korea and Japan that would like to host their equipment within our data centers respectively, however, for clients outside Korea and Japan we do advise you to buy our equipme
Do you allow adult content on your servers?
We allow adult content only on our servers in Japan.
Do you allow spam on your servers?
We do not allow spam on our servers. The customers sending spam through our servers are risking the termination of the server, without any refund.
How do you deal with the information about the DMCA claims?
Information about the DMCA claim and its details are forwarded to our customers. We will terminate the server upon the request of local authorities, if necessary.
How can I test the server before the purchase?
You can simply do it by according to the procedure in Speed Test page.
Who are your bandwidth providers?
Our main bandwidth providers are Korea Telecom, LG (Korea), NTT, Softbank (Japan), Telecom Malaysia (Malaysia), Cirex (Russia).
What is the capacity of your backbone connection?
Our backbone connection is 10 Gbit.
What is the port speed of your servers?
Our servers are connected to a 1 Gbit port.
Do you monitor my bandwidth usage?
Yes, we perform standard MRTG tracking at your server's switch port level.
What is your data rate unit to calculate my bandwidth?
We calculate the bandwidth in Mbps according to the average score of the daily highest spikes.
How exactly is my bandwidth calculated?
Please refer here for a detailed bandwidth calculation.
What will happen when i exceed my bandwidth limit?
If the calculation results show that you use much more bandwidth than your contractual bandwidth, we will cap your server to your contractual bandwidth.
How much will I be charged if I exceed my bandwidth limit?
You will not be charged automatically, but you will be advised to pay overages (1 Mbps - $7) bandwidth.
When should I upgrade my bandwidth?
You can upgrade your bandwidth in the client area when your usage exceeds you committed bandwidth.
Can I cap my bandwidth on request?
Yes, your bandwidth can be capped at any time upon request.
What kind of free services do you offer?
We offer a variety (10) of free services that can be accessed here.
Do you provide 24/7/365 Support?
Yes, we provide technical support 7 days a week, 24 hours a day, 365 days a year in our client area.
Is your support team located in the data center?
Yes, our support team office is located within the data center premises, you can therefore count on our fast response and resolution timelines in case of serious server failure.
How do you manage my servers?
By default we manage your servers by offering free setup, rebooting, OS re-installation and provision of IPMI. If you want to have your server fully managed please check our full management offer.
Do you offer backup services?
Yes, we do. Please ask our Sales Team for more details.
Will you notify me incase of any outages?
Notification of outages are sent by our Support Team within the shortest time possible.
What kind of PHP, MySQL and Apache do you provide?
We offer a YUM package with PHP 5.4.45 (cli), MySQL Ver. 14.14 (Distrib. 5.5.48) and Apache 2.2.15.
Can you setup rDNS?
Yes, We setup rDNS for the domains provided by you.
How can I contact support team?
Please send them a ticket through our client area.
What languages do you provide technical support?
Our technical support is provided both in English and Korean.
Can you announce my own IPs in your data center?
Yes, we can announce your IPs via static routing or BGP depending on the location of the data center.
Do you have your own ASN (Autonomous System Number)?
Yes, our it is AS45382.
Server Hosting and Colocation Service Agreement of Utilization
- Korea Internet Hosting Association General Agreement -
This agreement is purposed to regulate the company and users' (or client) right, responsibility and other various matters while using server hosting or colocation service (or service) provided by Ehost IDC (or company).
Definition of terms used in this agreement is like the following. And as for the terms that are not defined below, their definition will be justified by terms deduced from guidance per service specified in relational statute homepage.
Any other details that are not listed in this agreement will be followed by relational statue, commercial practice, and guidance per service listed in the homepage.
The client can only agree with service utilization agreement not by pressure, but by one's will, and must read, agree and sign agreement before applying for service utilization agreement.
As for service utilization, it is made a rule that without any business or technical disorder, service is to be provided for 24hours a day with no holidays. However, during regular checkup or upgrade of system, service can be temporarily shut down, and service suspension due to planned work will be noticed through company homepage or electronic mail.
If service is suspended due to the following reasons, it means the company cannot control or prevent such situation, so even without company's special notice, it is not included as company's fault.
The company can suspend access of managing server network and ask for resolve from the client if the service usage of client is corresponding to the following clauses.
If the client's service utilization corresponds to the following clauses, the company can cancel service utilization contract with authority without special consultation.
If there is an agreement related to contract period when selecting service on homepage or filling in service application form, when due to clients' cause, the service is canceled before agreement termination period, without special term, the company will request compensation fee according to the following standards.
If the client does not obey these terms in agreement, and get away with utilization fee, the company can request double the get away fee.
This agreement is in force since 1st October 2007.
It is prohibited to collect email addresses provided in this Website, through a program and (or) other technical devices without any authorization.
In case of violation to the aforementioned, the violating party shall be subject to a criminal punishment as set forth under the Act on Information and Communications Network.
Announcement Day : 5th of June 2004Ehost IDC
1. Personal Data Collected
Ehost IDC collects and stores personal information including the full name, company name, billing address, email address, IP address, landing page, referring URL for all customers upon registration and use of our service. If you have any questions regarding the data that is collected and or stored please contact us through support ticket.
2. Security of Personal Data
Ehost IDC is committed to protecting the security of customer collected Personal Data. To do so we employ a variety of industry-standard security technologies and measures to help protect your data from unauthorized access, use, or disclosure which include but are not limited to encrypting any transmission of said information using secure socket layer (SSL), passing of credit card information directly to our PCI compliant Merchant Processor, encryption of any collected credit card information, encryption of passwords and other authentication mechanisms such as API keys, and restricting access to encrypted information to support personnel at Ehost IDC. We require that customers enter in a password to access their account information and request that customers use a password composed of different characters and of a large length to strengthen security and that they do not disclose this information to others via electronic formats or otherwise. Please note that Ehost IDC cannot fully eliminate security risks associated with the collection of said data and mistakes and security breaches may happen, please contact us if you have any questions regarding the security of our website, application, or otherwise.
3. Third Party Disclosure of Personal Data
Ehost IDC does not disclose any Personal Data to any third party companies for purposes of partnerships or advertising.
Ehost IDC may disclose Personal Data to comply with relevant laws and legal governing bodies of any country in which we do business, or where a customer may reside in order to remain compliant with United States and International Laws, whereby mandated by state and or federal agencies for the purposes of criminal investigations or by court order.
Ehost IDC for the purposes of billing does disclose personal information such as name, billing address, IP address, and credit card information to third party merchants for processing payments.
4. Access to Personal Data
Ehost IDC customers have access to their personal data including full name, company name, email address, and credit card information. Customers have the ability to delete data related to their full name, company name, and identifiable billing information which will no longer be stored in our databases, with the exception of: email address, network logs, cases where fraudulent or otherwise illegal activity has been deemed to be occurred as determined by law enforcement or Ehost IDC management, in which case the information may remain in our database indefinitely in order to help facilitate the prevention of repeated abuse in the future from the offending party.
To have your email permanently removed please contact us through support ticket.
5. Server Data
Ehost IDC does not have access to customer's server data. The backend is locked away from customer support staff and only engineering staff has access to the physical servers where customer machines reside. We do neither store customer passwords nor private SSH keys and we do not request customer login information to their servers. We do not review or audit any customer data.
Ehost IDC will send occasional promotional materials through email.
7. Government Requests
Only in cases where Ehost IDC is served with a search warrant or a subpoena is any information passed along to any law enforcement entities. Otherwise we do not monitor our customer's servers or data and it is their responsibility to remain compliant within the laws of their own territories as well as the territories from which Ehost IDC operates.